Once you have completed the steps for online store setup guide below, it’s always good to get yourself familiar with the system by role-playing as customer :
If you really want to excel at customer service, we recommend role-playing a few common customer service scenarios with your team. Basic role-play means one person will act as the customer and the other will act as the employee handling the situation. It can be fun if you've got some creative staff members!
In this article :
Shopzpin Merchant > Sales Channel > Online Store and click View Store.
Proceed to Checkout Page by following 2 methods :
Fill in Shipping Details, select a Shipping Method, select a Payment Information, and fill in Remarks (this is optional). Click Proceed as Guest button.
Order placed successfully.
Now you have received this order in your Shopzpin Merchant > Orders. Click View Detail button to manage the order.
📌 Note : You'll be notified via email for new order received
Verify payment paid by customer (in this case yourself) and payment received. Once you have confirmed payment received is accurate, switch Status to Paid. Alternatively, if you would like to cancel this order (for instance, customer request for the cancellation, switch the Status to Cancelled).
Click Update Status button to update the order status.
Write a remark for your customer at the Remark section and click Update to complete the order status update.
Congratulations! Order status has been updated!
When the Order Status shows Paid, it means the test order is successful.
In order to complete the order process, click View Detail button.
Dropdown list of Status will now show following options :
When customers have successfully received the parcel, Merchant can now select Completed as status, then click Update Status button
Fill in a message to customer at Remark and click Update.
When Order Status shows Completed, it means the order process for that particular order has been completed successfully.